1. Object
The General Conditions of Sale should be read carefully. They define the rights and obligations of the parties in the context of the remote reservation of services offered by the seller. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these General Conditions of Sale and the conditions of sale of the reserved rate accessible on the reservation platform of the site www.domainedepelouaille.com.
These General Terms and Conditions of Sale apply to all bookings made online, via the booking platform and to bookings made by telephone or e-mail.
2. The seller
Domain of Pelouaille
Place called Pelouaille
17400 Saint-Jean d'Angely
Siret: 884 788 126 00016
www.domainedepelouaille.com
Tel: 07 81 18 84 49
contact@domainedepelouaille.com
3. The customer
The customer can book from the Elloha booking platform via the website www.domainedepelouaille.com.
The customer can also make a reservation by telephone or e-mail. In this case, Domaine de Pelouaille takes care of the computer registration on the Elloha reservation platform.
4. Seller's offer
Domaine de Pelouaille offers stays in bed and breakfast with breakfast included.
The rooms have a private bathroom adjoining the bedroom.
The supply of bed linen and towels is included in the amount of the reservation. The beds are made on arrival.
Room cleaning is done daily. Towels are changed every 2 days and bed linen every 3 days on request and every 6 days in general.
The table d'hôtes service is offered exclusively to Domaine de Pelouaille customers by reservation, no later than the evening before.Dietary constraints must be reported at the time of meal reservation.
5. Responsibilities
The photographs presented on the booking platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced, to illustrate the establishment presented, give as accurate an overview as possible of the services offered. Variations may occur between the time of booking and the day the service is consumed.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank.
Any reservation or any payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
The seller declines all responsibility in the event of theft, loss or damage to items belonging to customers during their stay.
In the event of damage, the seller reserves the right to charge compensation corresponding to the amount of the repair of the damaged goods.
6. Reservation
The customer chooses the services presented on the booking platform. He acknowledges having read the nature, destination and booking methods of the services available on the booking platform and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that the seller's liability cannot be sought in this regard.
7. Reservation process
Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the General Conditions of Sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the customer's reservation.
For customers who made an initial reservation request by telephone or e-mail, the seller is responsible for recording the personal information of customers on the reservation platform.The reservation procedure then repeats the same steps as that of a customer who himself made the voucher or the online reservation request.
The reservation is deemed accepted by the customer at the end of the reservation process.
8. Acknowledgment of receipt of the reservation
The reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. The acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the services reserved, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made, as well as the address of the establishment of the seller to which the customer can submit his complaints.
9. Privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the answers by the presence of an asterisk.The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment service providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves to be compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the customer protection charter. personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer agrees to this transfer necessary for the execution of his reservation. SAS Constellation/Stripe.com, in their professional capacity, are committed vis-à-vis the establishment to take all security measures and respect for the confidentiality of data for said data transfers.
10. Agreement of proof
The entry of the required banking information, as well as the acceptance of these general conditions of the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.
The customer is informed that his IP address is registered at the time of booking.
11. Rates
The rates relating to the reservation of services are indicated before and during the reservation.The rates are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform.
The availability of a product is confirmed when placing the customer's order. However, if the product proves to be unavailable after the validation of the order, the seller will inform the customer as soon as possible. The seller undertakes to offer the customer an alternative solution depending on the availability of accommodation.
The site www.domainedepelouaille.com guarantees the best prices.
12. Tourist tax
The customer must pay the tourist tax of a fixed amount of €0.80 per night per person over 18 years old.
The Domaine de Pelouaille collects the tax which is retroceded for the benefit of the Community of Communes of the Vals de Saintonge
13. Payment
The customer communicates his bank details as a guarantee of the reservation by credit or private bank card (Visa, Mastercard) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogram. The client must present himself at the establishment with the credit card which enabled him to guarantee the reservation. The debit of the payment is made at the establishment during the stay, except in the case of conditions or special rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.
In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, of the amount indicated in its general conditions and special conditions of sale. .
The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of a problem, the customer must approach his bank on the one hand, the establishment on the other hand, to confirm his reservation and his method of payment. In the case of a rate subject to online payment, the amount paid in advance, which is the deposit, is debited at the time of booking.
The customer will have to settle the payment on the spot, on arrival. It is possible to pay by credit card (Visa, Mastercard), cash or ANCV holiday vouchers. Failing this, the borrowing of the credit card will be used to pay for the entire stay.
On their request, the companies can proceed to the payment by bank transfer for the totality of the price of the stay and the additional services.
14. Absence of the right of withdrawal
The customer is reminded, in accordance with article L. 121-21-8 12 of the Consumer Code, that he does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code . The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation.
15. Cancellation and refund conditions
In the event of cancellation or modification, the customer must communicate the information as soon as possible by e-mail or post. The request for cancellation or modification will only be effective after receipt of written notification from the customer.
A modification of reservation is admissible according to the availability of the seller. Depending on the request for modification, the price of the service may be modified, in accordance with the conditions of the seller.
All reservations are nominative and may under no circumstances be transferred to a third party, whether free of charge or against payment.
In the event of cancellation of the reservation, the customer may be subject to charges:
.More than 8 days before the start of the stay, no charge
. Between 7 and 4 days before the start of the stay, 50% of the amount of the reservation,
. 3 days from the reservation: 100% of the amount of the reservation.
. In case of no show, reservation not canceled, customer not present, 100% of the amount of the reservation.
16. Consumption of the service
In application of the regulations in force, the client may be asked, on arrival, to fill out a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form.
Children under the age of 15 can be listed on the card of an accompanying adult.
Records are kept for 6 months. They are given by the seller, at their request, to the police and gendarmerie services.
The customer is required to present himself and circulate within the property in correct and decent attire. The customer also has the obligation to respect the tranquility of the premises at any time of the day.
Children are under the permanent responsibility of their parents or their representatives.
Drunkness is not tolerated at the Domaine de Pelouaille.
Any behavior contrary to morality and public order will lead the establishment to ask the customer to leave the establishment without any compensation and without any refund if a payment has already been made.
17. Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as cases of force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party cannot be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure.It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
18. Pets
Dogs and cats pets are accepted. They are under the permanent responsibility of their owners. Animals are vaccinated and kept on a leash in the common areas of the property. Droppings must be picked up by their owners.
In the room, the owners of the pets will provide them with the necessary to sleep and feed them. Domaine de Pelouaille does not provide pet food for its customers.
Pets are not allowed to climb on the beds and armchairs.
19. Applicable law
These General Conditions of Sale are subject to French law and are written in French. In the event that they are translated into another language, only the French text shall prevail in the event of a dispute.
20.Customer Service and Complaints
For all questions related to the proper performance of a service reserved on the site www.domainedepelouaille.com, requests for additional information, modification or cancellation, the customer is invited to contact Domaine de Pelouaille directly, the contact details appear on the confirmation of reservation.
To facilitate their processing, any remark or complaint relating to a reservation, non-performance or poor performance of the reserved services must be brought to the attention of the Domaine de Pelouaille in writing within eight days after the date of departure from the establishment. The customer will first contact the Domaine de Pelouaille to obtain an amicable solution:
. Website: contact form available.
. By post, to the following address: Domaine de Pelouaille, Lieu-dit Pelouaille 17400 Saint-Jean-d'Angély.
21. Entirety
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions, the provisions appearing on the reservation voucher will be the only ones applicable. for the obligation in question. These General Terms and Conditions of Internet Sale may be modified and/or supplemented by the establishment at any time. In this case, the new version of the General Conditions of Sale by Internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the General Terms and Conditions of Sale via the internet will automatically apply to all customers.